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BASIC FUNCTIONS AND RESPONSIBILITIES:
The Desk Clerk performs receptionist and customer service work helping to represent Mohonk Mountain House in the best way possible as they often serve as the guest’s first impression of the resort. The Desk Clerk is responsible for checking guests in/out of rooms graciously, efficiently, and accurately. They are responsible for processing charges and payments and demonstrating knowledge of billing and payment options. The ideal candidate would be courteous, self-motivated, friendly, and detail-oriented and provide accurate information about all resort amenities and services. Computer proficiency and the ability to effectively communicate via telephone, email, and in person are essential.
ESSENTIAL JOB FUNCTIONS:
- Process guest check-ins using established resort procedures. Verify registration cards for the correct information and obtain guest signatures and any necessary paperwork.
- Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
- Promote and recognize customer loyalty and provide exceptional service.
- Set-up guest reservation billing accounts for each person checking-in according to requests/requirements (shares, separate room rates/tax/incidentals, routing, comps)
- Collect information for guest billing, including tax exempt status information, credit card, check, or cash
- Assist customers with questions regarding their existing reservations. Make future reservations
- Understand reservation codes, other input codes, and special traces.
- Enter and confirm reservations in the property management system with the utmost accuracy and detail to capture important information.
- Generate and communicate daily traced requests, special attention guests, and VIPs for the front desk and other departments.
- Make Dining Reservations for hotel guests of the resort.
- Prepare key packets and registration card arrival boxes for reserved designated group business.
- Organize guest registration cards by filing all cards accurately in room number order.
- Provide information to guests on luggage storage, parking and retrieval of vehicles, and loading of luggage into cars for departure.
- Maintain a complete knowledge of all resort features, services, and activities (i.e. hours of operation, daily house counts, number of arrivals and departures, scheduled group and transient events, room availability, room types, rates, promotions, and amenities, locations of services and facilities).
- Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
- Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
- Understand and comply with resort and departmental policies and procedures including required uniform and dress code policies. Maintain a professional, neat, and well-groomed appearance and wear required department-issued uniform.
- Provide professional customer service with a desire to exceed, including exceptional verbal and written communication skills.
- Demonstrate computer proficiency with Microsoft Office software (Outlook, Word, and Excel). OPERA Software knowledge a plus.
- Utilize Payment Card Industry (PCI) compliance standards to protect credit card and personal information.
- Attend required coaching and training sessions as scheduled to review service quality and productivity.
- Maintain a complete knowledge of: All resort features, services, and activities, along with hours of operation; Daily house counts, along with arrivals and departures; Scheduled group and transient activity sheets; Room availability; Room types, rates, promotions, and amenities; Dining locations and hours of operations.
- Answer telephone calls and emails in a clear and professional manner using the correct greeting and grammar usage.
- Transfer special unrelated front desk telephone calls to the appropriate departments
- Advise guests of messages (telephone, fax, etc.) and package deliveries.
- Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
- Maintain an assigned cash bank and insure accuracy of contracted amount. Follow proper accounting procedures for deposits, refunds, rate adjustments, and end of shift audits. Adhere to cashiering and accounting policies.
- Process adjustment vouchers, paid-outs, miscellaneous charges, and room charges. Cash guests personal checks according to Mohonk Mountain House procedure. Settle guest room accounts.
- Perform an audit via Opera (PMS) programming (balance receipts) and return bank at close of shift in accordance with Mohonk Mountain House standards.
- Take information on shopping orders and relay information to the Guest Services Shopper.
- Process guest and employee dry cleaning requests accurately according to procedures. Inspect and confirm receipt of laundry from the cleaner.
- Provide transportation information and directions to guests. Book trip arrivals and departures via Mohonk Mountain House Transportation.
- Follow opening and closing procedure checklists.
- Document guest requests, concerns, and needs; and immediately communicate with appropriate departments/personnel. Follow-up to make sure the guest is satisfied with the resolution using Mohonk Mountain House Second Effort procedures.
- Keep a clean and neat work station, restock office supplies and paper supplies as necessary.
- Work in office setting subject to continuous interruptions and background noises.
- Work extended periods of time viewing a computer video monitor and input information with a keyboard.
- Work under stress from contact with public, demanding deadlines and changing priorities and conditions. Maintain a calm demeanor when under pressure.
- Maintain professional composure and use good manners on the telephone and in person.
- Be dependable, responsible, and punctual and; and maintain good attendance.
- Learn and effectively process job responsibilities efficiently and confidently.
- Demonstrate organizational skills, proofreading skills, an attention to detail, and produce well-written, error-free copies.
- Work productively and efficiently with or without supervision when performing routine tasks.
- Maintain a flexible work schedule including days/nightsweekdays/weekends, holidays, and during peak periods of business.
- Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
- Escort guests and show various room types.
- Lift up to 15 pounds (i.e. brochure, folio paper, registration card, and envelope boxes) from ground level to above head and carry distance of up to 100 feet with/ without assistance. Walk up to 3 miles per day.
- Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, or stand for up to 5 hours at a time. Navigate up to six flights of stairs.
- Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
- See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Maintain focus on the job task at hand to think clearly and quickly.
QUALIFICATIONS:
- High school diploma or equivalent required
- Hospitality or customer service experience required or degree in hospitality, business finance, or accounting.
- Cashiering or banking experience preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Full Time
- Immediately
- New Paltz, NY 12561
- 5/1/24
Are you an experienced Heavy Equipment Operator with a minimum of 5 years of experience in a construction environment? We are seeking skilled individuals who are passionate about operating heavy equipment and dedicated to producing high-quality work. Candidates must live within a reasonable commute to New Paltz, NY.
Heavy Equipment Operator Requirements:
- Minimum of 5 years of experience operating heavy equipment in a construction environment.
- Valid driver's license and clean driving record.
- Proficient in operating a range of heavy equipment machinery.
- Strong knowledge of construction site safety protocols and procedures.
- Ability to read and interpret construction plans and specifications.
- Excellent problem-solving skills and ability to adapt to changing work demands.
- Strong work ethic and commitment to producing high-quality results.
- Willingness to work flexible hours, including overtime and weekends as required.
Heavy Equipment Operator Benefits:
- Compensation of $30+ an hour (with overtime opportunities).
- Extremely affordable health, dental, and vision insurance.
- Additional benefits may be provided (specifics to be discussed during the interview process).
Heavy Equipment Operator Responsibilities:
- Operate and maintain a variety of heavy equipment, including but not limited to bulldozers, excavators, loaders, and graders.
- Safely and efficiently perform various tasks such as grading, excavation, trenching, and material handling.
- Adhere to all safety guidelines and ensure equipment is properly maintained and inspected.
- Collaborate with the construction team to ensure projects are completed within designated timelines.
- Perform routine maintenance and minor repairs on equipment when necessary.
Join our team and become an integral part of a leading construction company in New Paltz, New York. Apply today by sending your resume. We look forward to hearing from you.
Equal Opportunity Statement
Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.
- Full Time
- Immediately
- $30+ Year
- New Paltz, NY 12561
- 4/29/24
Benefits:
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) retirement savings plan with substantial company match
- Life and travel insurance
- Tuition assistance
- Wellness reimbursement program
- Paid holidays and vacation
What is an Employee Relations Specialist?
The Employee Relations Specialist conducts and resolves highly sensitive and complex investigations. Advises and provides proactive recommendations on employee relations issues. Fosters a positive work environment through full compliance with Company policies, collective bargaining agreements, and state and federal employment law. Identifies trends to address broader organizational and managerial issues.
What does an Employee Relations Specialist do?
- Conducts highly sensitive and complex investigations on a broad range of employee matters including, but not limited to, harassment, discrimination, retaliation, wage and hour issues, performance management, management practices, and interpersonal conflicts.
- Develops comprehensive investigation plans applying knowledge of employment and discrimination laws, whistle-blowing laws, rules of evidence, discoverability, and other laws pertaining to investigation plans, investigations, reports and recommendations.
- Conducts prompt, thorough, and complex investigations, including conducting interviews, analyzes data, assesses risk, and recommends remediation.
- Consults and collaborates with other subject matter experts to ensure legal and regulatory compliance and a consistent employee relations approach across the system.
- Produces comprehensive and clear investigation reports summarizing allegations, investigative work performed, key findings and conclusions, ensuring that conclusions are evidence based. Produces other fact-finding reports, position statements and other formal documents as needed.
- Recommends next steps required to successfully resolve any identified issues in support of investigation findings. Aligns with manager and supervisor to gain appropriate consensus and support. Provide briefings to leaders on investigative matters as required.
- Resolves manager and employee issues directly by acting as a coach through providing guidance on conflict and dispute resolution.
- Utilizes case management system and other company tools to document findings and evidence. Analyzes aggregate casework data to identify issue trends and opportunities and develops strategies to address systemic issues and mitigate organizational risk.
- Represents the Company at various government agency hearings and proceedings.
- Conducts ad hoc tasks as assigned
- Supports storm/emergency restoration efforts
What does it take to be an Employee Relations Specialist?
Required:
- Bachelor’s degree in human resources or related field and work experience in training, employee development or a related field. In lieu of a bachelor’s degree, an associate’s degree in human resources or related field and at least 3 year of experience in training, employee development or a related field. In lieu of an associate’s degree, a high school diploma or equivalency degree and at least 5 years of experience in training, employee development or a related field.
- Working knowledge of federal and state employment laws including but not limited to FLSA, Title VII, ADA.
- Demonstrated conflict management and communication (verbal and in writing) skills.
- Ability to establish and maintain effective working relationships with employees, management at all levels of the organization.
- Effectively manage competing priorities while maintaining a high degree of attention to detail, accuracy and composure.
- Ability to handle sensitive employee matters.
- Proficiency in Adobe and Microsoft Office: Word, Excel, Outlook, PowerPoint, SharePoint, OneDrive, Teams.
- A valid driver’s license is required
Preferred:
- Preferred experience with relevant legal, project management and operational tools (including EthicsPoint).
- Formal training and/or experience in negotiation, mediation and/or dispute resolution is preferred.
- Supervisory experience is preferred.
Applications will be accepted until April 18, 2024.
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.
Pay range: $78,900- $144,900
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 4/29/24
Benefits:
- Competitive compensation
- Medical, dental, and vision insurance
- 401(k) retirement savings plan with substantial company match
- Life and travel insurance
- Tuition assistance
- Wellness reimbursement program
- Paid holidays and vacation
What is an Energy Policy & Regulation Program Manager?
The Energy Policy & Regulation team represents Central Hudson’s interests while navigating New York State’s fast-paced energy policy & regulatory environment. Areas of focus include clean energy deployment, transmission development, energy affordability, electric vehicles, natural gas transformation, and many others. This team participates in various workstreams related to the NY PSC, NYISO, FERC, NY Transmission Owners, and Joint Utilities of New York. The team is responsible for identifying risks and opportunities associated with key regulatory developments, pursuing strategies that are beneficial to the Company and its customers, coordinating with technical experts, fostering awareness across the organization, and positional alignment across various proceedings. The team regularly reports to and interacts with the Company’s senior leadership team.
What does an Energy Policy & Regulation Program Manager do?
- Identifies, reviews, and develops positions regarding developments at the NYPSC and FERC that materially impact our New York and FERC Jurisdictional Businesses. This requires communication and cooperation with other utilities, attorneys, and internal departments’ subject matter experts.
- Identifies key themes and potential impacts from emerging energy policy; provide regulatory analysis and assistance to other areas within the company (e.g. Engineering, Operations, Legal, Public Relations, and CH subsidiaries)
- Prepares, maintains and submits written information on regulatory proceedings and external meetings in order to ensure internal stakeholders are kept up to date with relevant policies, processes and programs.
- Performs research on state and federal regulatory policies and filings in order to support the company’s position in its regulatory filings; work with internal business partners to translate their needs into regulatory strategy
- Develops and implements studies to support regulatory, tariff, and pricing proposals in the context of filings, stakeholder presentations, and other regulatory proceedings.
- Develops and fosters relationships with key internal and external stakeholders in order to obtain and share information that will benefit the company, share best practices, provide and obtain technical advice and build bases of influence.
- Stays current with regulatory developments and identify regulatory precedents, key regulatory themes and trends in order to ensure the best outcomes for Central Hudson
- Builds upon technical professional skills within the areas of Energy Policy and Regulation in order to improve your personal contribution to the business
- Challenges existing ways of working and continuously seek improvement in order to drive greater efficiencies
- Reviews and produce written material that clearly conveys the company’s position within regulatory filings
- Researches and analyzes key themes from a wide range of regulatory proceedings in order to identify how different regulatory scenarios may impact the business
- Develops business cases for tariff/pricing changes in order to support achievement of any implementation objectives
- Contributes to the identification and creation of strategic objectives specific to strategy and regulation in order to drive change and innovation
- Supports the leadership, motivation and development of the regulatory organization to ensure results are delivered in line with expectations and business objectives
- Keeps regulators and other relevant parties up to date and informed about Central Hudson’s programs in order to ensure they are managed appropriately and accordance with regulatory requirements.
- Develops and utilize peer group network in order to absorb and apply technical/professional best practices within the regulatory area, including regulatory developments and precedents.
- Becomes proficient with and support ongoing upgrades to corporate software systems, including but not limited to customer information systems, data portals, and enterprise resource planning.
- Supports storm/emergency restoration efforts
What does it take to be an Energy Policy & Regulation Program Manager?
Required:
- Bachelor’s degree in public administration, business administration, economics, engineering, legal studies, or a related field. Equivalent of education and experience may be considered
- Proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly.
- Familiarity and/or knowledge of Central Hudson’s business operations and practices
- Excellent interpersonal, verbal and written communication skills
- Ability to multitask, juggle priorities, navigate complex situations, and use good judgment
- Must demonstrate a high level of enthusiasm and promote a strong work ethic and positive customer service approach
- Must be willing to respond to all requests to work outside of normal work hours
- Must be able to travel as required (e.g. Albany, New York City, Washington DC, etc.)
- Valid driver’s license
Preferred:
- Experience within the regulated Electric and/or Gas Utility industry.
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience.
Pay range: $89,100-$163,800
Please go to www.centralhudson.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
VEVRAA FEDERAL CONTRACTOR
- Full Time
- Immediately
- 284 South Avenue, Poughkeepsie, NY 12601
- 4/29/24
BASIC FUNCTIONS AND RESPONSIBILITIES:
Prepares and serves beverages and/or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Prepares beverages for other servers to supply to guests, and act as cashier for the outlet.
ESSENTIAL JOB FUNCTIONS:
•Perform a variety of tasks related to beverage service, including the control and limit of waste, and the filling out of requisitions as needed.
•Maintain proper and adequate set-up of bar. This includes requisitioning and stocking of all beer, wine, spirits, glassware, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet and transporting required items from storage area to appropriate work station.
•Maintain stock, cut, and store all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.
•Greet guests in a courteous and friendly manner, promote and document orders for drinks. Mix, garnish and present drinks using standard ingredient recipes and practicing prudent portion control.
•Input orders into the point of sale and create a check for each guest, to maintain accountability of all beverages served. Ensure proper check handling and posting procedures (including handling of cash transactions).
•Receive cash from guests, make change as needed, verify validity of charges, record charges, and insure vouchers are properly executed, in order to balance all monies.
•Maintain confidentiality of guests’ personal information and use with discretion.
•Lock up and store all beverage, food and other equipment items, deposit cash drops and secure bank.
•Maintain complete knowledge of and strictly abide by New York State Alcohol Beverage Control Laws as well as Mohonk Mountain House Mountain House Alcohol Beverage Policy.
•Maintain complete knowledge of all beverage items, method of preparation, garnish, and method of presentation, as well as equipment and tools.
•Provide recommendations and suggestions aimed at enhancing the satisfaction of diners, such as recommendations about wine pairings.
•Open wine bottles and champagne table-side with waiter’s corkscrew, and present to guests.
•Negotiate stairs up and down while carrying full trays.
•Work under crowded and noisy conditions and navigate around guests with loaded trays.
•Provide proper service while serving wines and champagne, and have thorough knowledge of cocktails, spirits, and beer- including local selections.
•Ensure all guests that are served or who consume alcohol are at least 21 years of age. Check photo identifications of any guests whose age is questionable.
•Make a reasonable effort within the guidelines of the law to prevent intoxication in guests, prevent the serving of alcoholic beverages to underage minors, or serving alcoholic beverages to guests who are visibly intoxicated.
•Provide food service to Carriage Lounge and Spirits on the Sunset customers as required and remain up-to-date on menu offerings and service standards.
•Complete opening and closing side duties as assigned.
•Maintain standards of cleanliness for all bar areas as established by supervisor.
•Take responsibility for Mohonk Mountain House Mountain House equipment and supplies. Prevent loss or abuse.
•Think clearly and maintain good coordination while providing swift beverage service to guests.
•Remain organized and politely attend to the needs of multiple guests at one time. Prioritize and manage time effectively.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Follow management’s instructions and suggestions – verbal as well as written.
•Work productively and efficiently with or without supervision when performing routine tasks. Work independently and cohesively as part of the team.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. Wear required footwear as approved by Food and Beverage Department standards.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Develop and maintain positive working relationships with other staff.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Work in a manner that will not endanger self or others.
•Adhere to all of Mohonk Mountain House safety and security regulations.
•Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
•Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 50 pounds from ground level to counter and carry a distance of up to 100 feet with/ without assistance. Walk up to 7 miles per day.
•Maneuver carts or dollies safely with loads up to 350 pounds up and down stairs, elevators, through passageways or outdoors up to 200 feet.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Act calmly and effectively in emergency situations.
•Analyze problems and develop and implement action plans to address problems.
•Taste sweet, sour, bitter, and salty and demonstrate a sense of smell.
QUALIFICATIONS:
•Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
•Previous bartending and wine service experience.
•TIPS or other state-recognized Alcohol Awareness Training Certification preferred
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Immediately
- New Paltz, NY 12561
- 4/10/24